Contact information

CONTACT KELO LUXURY HAIR

We’re here to assist with product questions, order updates, shipping, local pickup, and after-purchase concerns.

Email: support@keloluxuryhair.com

Website: https://keloluxuryhair.com

Instagram: @keloluxuryhair

CUSTOMER-SUPPORT HOURS

Tuesday–Friday
4:00 PM–6:00 PM Eastern Time

Please allow 1–2 business days for a response. Messages received outside customer-support hours or on federal holidays will be answered during the next available support period.

LOCAL PICKUP HOURS

Tuesday–Friday: 4:00 PM–6:00 PM Eastern Time
Saturday–Sunday: 1:00 PM–5:00 PM Eastern Time
Monday: Closed

Local pickup is available by confirmed appointment only for eligible products specifically marked “On Hand.”

Customers must complete their purchase and wait for a “Ready for Pickup” notification before arriving. An order confirmation does not mean the order is ready.

Pickup instructions, confirmed appointment time, and location details will be provided directly to the customer. No walk-ins are accepted. A valid photo ID and order confirmation may be required at pickup.

ORDER SUPPORT

For assistance with an existing order, please include:

• Full name
• Order number
• Email address used at checkout
• Clear description of the question or concern

For damaged, defective, or incorrect-order claims, please follow the requirements and reporting timeframe listed in our Return and Refund Policy.

Kelo Luxury Hair does not currently operate a public walk-in retail storefront.

Kelo Luxury Hair
Jacksonville, Florida
United States